Refund policy

Returns and Refunds

We want you to be completely satisfied with your purchase. 

It is important that all returns are approved before sending back any goods. A Return Authorization Number (RAN) will be issued by a Mirage Sports team member to ensure the most efficient process can be provided.

All returns must clearly include:

• RAN

• Invoice / Order Number Reference

• Contact Name

• Phone Number

• Email Address

• Explanation of the problem

• Returned within 90 days of purchase

*Omission of the above information may delay the response time return’s can be investigated/processed.

Customers will be responsible for shipping and handling charges for any returns unless prior arrangements have been made.

Refunds

We endeavour to expedite all approved refunds next business day but can take up to 5 working days.

Guarantee

Our goods are guaranteed to be free from defects in workmanship and materials for the stated period accompanying the particular product. Defects that occur under normal use and care will be repaired, replaced or refunded at our discretion.

Exclusions

Guarantee does not cover any defects caused by an accident, misuse, abuse, improper installation or operation or lack of reasonable care.

Exchanges

Mirage Sports online store does not provide exchanges. We are more than happy to refund your purchase and accept returned merchandise, based on conditions mentioned above under 'Return and Refunds'.